Liftmaster Gate Information

Our transition to the LiftMaster gate system is nearly complete! Thank you for your patience during this process.
 
Stickers to Replace Clickers
The new RFID readers are installed at the resident entry gates on both Palmer and Lorraine Roads. Residents will receive a sticker for each of their own vehicles, up to 2. Stickers can be placed on windshields or front headlights and will automatically raise the resident-only gates. The gate won’t need to come down after each car if the following car also has a sticker, reducing the line to enter. For a short time, the clickers may work but they won’t be supported and no more will be issued. If you want additional stickers for cars for residents who live in your home, they will be $25 and can be requested through the general HOA email, [email protected].
 
Residence Directory & Personal (PIN) Entry Codes for the Visitor Gate
Every entry in the LiftMaster entry gate system has a unique code called the “Directory Code,” and is used to go quickly to the resident’s name to call the resident for entry. You may elect to have one or two entries per household. Guests select “Phone Call” on the initial visitor gate touch screen. Guests would then select “I Have a Directory Code” and after they enter it the system will dial the associated phone number. Once you answer and determine the guest is legitimate, pressing “9” on your phone will open the gate. If you don’t give out your phone code, the guest can select “Find a Name,” and either scroll or key in your name to select it and that will initiate the call to your phone.
 
Residents can request a Personal (PIN) “Entry Code” that can be used at the visitor gate for entry. To use this code, on the initial touchpad screen, select “Entry Code” and type in the 4-digit code and the gate will open. You can give your personal Entry Code to known guests, such as family and friends who visit often, and they can enter without calling you. It is recommended you give this when you might not be by your phone to allow entry, and you trust the guest. You are responsible for those who enter using any of your codes. If you would a personal code, email [email protected] to request one.

​Community by MyQ” App
One of the most exciting parts of the new system is that residents are invited to download and use a phone app that will make it even easier to control entry through the gates. Residents can also use the app to gain entry to any of the gates and doors including all the vehicle gates, pool gates and the doors to the Clubhouse.

Important Temporary Change to Exit Pool and Court Gates
The “wave” exit boxes are currently not working but are on the schedule to be replaced. In the meantime, be aware that you must use your blue fob or the MyQ app to get out of the gate.
 
Vendor Codes
We have given out codes to known vendors who work within the neighborhood. If a regular vendor you use does not have one, you may request a specific vendor code by emailing their company name, contact name, email and phone number to [email protected]. The vendor code will be sent directly to the vendor using the email or phone number you provide, and they are not to share it, even with the homeowners. Contractors are guests under the Declarations of the Association and hence are treated as such. It is the responsibility of each homeowner to ensure the Bonding and Insurances that are needed and required for services under the Florida State Laws. Only with your permission is someone allowed to enter the community property. To use their code, they would select “Entry Code (PIN)” from the touchpad screen as described above. Vendors that are specific only to you do not need a vendor code. You can let them in when they search for your name or use your directory code to dial your phone. When you answer, simply press 9 as you would for any other guest.
 
We appreciate your patience during this process. Reach out to us at [email protected] if you have any questions or suggestions.